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Potential fix for Mac crashes
by Steve Testone on February 8th, 2010

We've been getting some reports lately from different SnapPages users reporting that the system has been crashing on them, but for the most part this only seems to be happening on Macs and more specifically in Safari. Adobe just released a statement over the weekend that explained how a bug in the flash player that has gone un-fixed for quite some time may be to blame for these issues our users are experiencing.

Basically they claim that this is fixed in the next release of the flash player which is currently in beta. I would recommend anyone that is having issues with SnapPages(or any site with flash content) on their Mac go ahead and try the new beta version of this flash player to see if it fixes the issue. Also it would be helpful if you could report back whether or not this helps. Here is a link where you can download the beta version of the new plugin from adobe:

http://labs.adobe.com/downloads/flashplayer10.html

Keep in mind that this is a beta version of their flash plugin so it might still have some bugs in it as well, but from what they are saying this version should be more stable then what's out there right now.


Posted in Announcements    Tagged with bug, mac, crash, flash


9 Comments

RJ - February 10th, 2010 at 4:26 AM
I have experienced issues with the site crashing when trying to edit the banner element. For me, this is happening when using Chrome on a Windows machine. I'll try updating flash though.
helen - February 12th, 2010 at 11:06 PM
have had numerous crashes while editing pages - saw this post so downloaded the beta - seemed to improve initially but now i'm getting the spinning wheel again - on brand new macbook pro with latest version of snow leopard. after i installed flash beta suggested above the site was going faster and everything was good but less than 24 hours again i'm in trouble!!
Helen
Steve Testone - February 13th, 2010 at 1:21 AM
Thanks for the update. It seems that a lot of the issues seem to be mac related, and they seem to be only popping up recently. Can you confirm whether or not this is a new problem or something that has always happened? I have a feeling flash 10 is to blame for all this so I might have to downgrade everything back to 9 if that's the case. Which would be a bummer because flash 10 has some great features, but I guess they aren't so great if one of the new features is that they crash macs...
Len Fischer - February 18th, 2010 at 9:38 PM
Steve, please see my response above to Helen's issue with the wheel spinning endlessly. Based on what she describes, I'm wondering if the issue is simply memory leaks in the Flash plug-in ballooning so far out of control that they're causing the browser to crash. The Flash plug-in does this to me regardless of the browser or the operating system if I don't restart the browser regularly. It's an especially problematic issue if I have a lot of tabs open at the same time. I have closely monitored how the Flash plug-in leaks memory and have watched it unnecessarily consume up to half a gig of memory in less than hour, even while sitting idle. Your thoughts?
Steve Testone - February 19th, 2010 at 12:45 AM
Thanks for the response. I think your correct and it's actually the same conclusion I'm coming to. I think it might have something to do with how flash does a poor job with garbage collection. Either way I need to see if I can't make some adjustments to counter this issue. Sounds like the amount of memory it takes to export a theme coupled with the issue with flash might be causing the crash and since I can't change the flash player I'll have to see if I can optimize our end more. Thanks for the great feedback.
Sonoma Wine - February 16th, 2010 at 9:56 AM
I have that problem and tried new beta version of the flash player and it doesfixes the issue. Good for other MAC users! Thanks
Steve Testone - February 17th, 2010 at 12:05 PM
Glad to hear it's working for you now. I made a few updates to the themes recently so hopefully you will continue to see improved performance.
Len Fischer - February 18th, 2010 at 9:31 PM
Helen, you reported that things worked well with the Flash 10.1 beta for a while, but you started having trouble again after about 24 hours. I am curious. During the period in which you were testing the beta version of Flash, did you quit and restart the Web browser? If not, I suspect that issue might be tied to memory leaks in the Flash plug-in itself, rather than a problem in the SnapPages application. I find that I must quit and reload the browser every three or four hours in order to release gobs of memory that the Flash plug-in consumes the longer it is in use by the browser. This issue isn't specific to SnapPages. It's the case for any site that uses Flash for video, games, etc. I believe that the out-of-control memory leaks are eventually crashing your browser, and that's why the wheel spins endlessly. I know it's a bit inconvenient, but try quitting and restarting the browser every hour or two and see if the problems go away.
helen crozier - February 21st, 2010 at 4:28 PM
hi everyone - update re the mac. i've switched to chrome from safari and have not had any crashes since. going great and working a lot faster - cheers
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